11月黑猫投诉综合电商领域红黑榜：淘宝大促规则复杂价格不透明

Core Insights - The article discusses the November complaint handling red and black list released by the Black Cat Complaint platform, highlighting the effectiveness of companies in addressing consumer complaints [1][9] - As of the end of November 2025, the platform has received over 31.16 million valid consumer complaints, with more than 800,000 complaints recorded in November alone [1][9] Group 1: Complaint Handling Overview - The Black Cat Complaint platform categorizes companies into red and black lists based on their complaint handling performance across various industries [4][9] - The red list features companies that have effectively resolved consumer complaints, while the black list includes those with poor complaint handling records [4][9] Group 2: Industry-Specific Performance - In the shared services sector, companies like Haier and Monster Charging are on the red list, while companies such as Light Universe and Wisdom Smile are on the black list [5][12] - In the shopping platform category, Taobao Mall and Tmall are listed on the black list, whereas Heart Joy Mall and Tianmao Supermarket are recognized on the red list [5][12] - The travel and accommodation sector sees companies like Chengdu Ocean Travel and Ctrip on the red list, while several airlines and travel agencies are on the black list [5][12] - In the entertainment and lifestyle category, companies like iQIYI and Shenzhen Youshu Zhihui are on the red list, while WeChat and Tencent are on the black list [5][12] - The education and training sector has companies like Henan Zhong'an Jianpei and Yuantong Tutoring on the red list, while several educational institutions are on the black list [5][12] Group 3: Consumer Feedback on Shopping Events - Consumers have expressed dissatisfaction with the complexity and lack of transparency in promotional events like Double Eleven, citing frequent price changes and difficulties in applying for price protection [2][10] - Many consumers reported that customer service responses regarding price discrepancies during promotional periods were inadequate, leading to frustration [2][10]