小家电售后困境：刚过质保期就坏，坏了找不到地方修

Group 1 - The core issue highlighted is the increasing perception of small household appliances as "disposable" items due to their short lifespan and difficulties in repair after warranty expiration [1][3][6] - Consumers are facing challenges in finding repair services for small appliances, with many companies reducing or eliminating physical repair locations, leading to a reliance on costly and inconvenient mail-in repairs [2][4][5] - There is a growing concern among consumers regarding the declining durability of small appliances, with many reporting failures shortly after the warranty period, contrasting with the longevity of older models [3][6] Group 2 - The business logic behind the decline in repair services is that the cost of repairs often exceeds the cost of replacement, prompting companies to adopt mail-in repair or replacement policies instead of maintaining physical repair centers [4][5] - The perception that cheaper small appliances are more prone to failure is prevalent, with some consumers expressing that even moderately priced items should last longer than they currently do [5][6] - Experts suggest that the industry needs to improve product durability and after-sales service, advocating for regulatory oversight to ensure quality standards and protect consumer rights [6]