Bei Jing Shang Bao·2025-12-11 12:56Core Insights - The forum focused on how financial technology can provide personalized services to ordinary customers, emphasizing the importance of understanding individual client needs [1] Group 1: Company Initiatives - The company is developing the "Lingxi Platform" to create a powerful "intelligent brain" for its service system, utilizing AI models to analyze customer behavior across various touchpoints [1] - The "Youwen System" is being upgraded to integrate "intelligent + human" customer service, allowing for quick resolution of common issues while ensuring professional and personalized service [2] - The establishment of a "Inclusive Center" aims to create a centralized service system for long-tail customer groups, enhancing operational efficiency and enabling proactive engagement with previously underserved clients [2]