政务服务从“政府定时间”到“群众选时间”（深阅读）

Core Viewpoint - The article highlights the transformation of government services from fixed hours to flexible, extended hours, enhancing accessibility for citizens and businesses through innovative service models [1][2][3]. Group 1: Service Innovations - Various regions have implemented extended and staggered service hours, allowing citizens to access services like identity card replacement and business license printing at their convenience [1][2]. - The "Gankuaiban" platform in Gansu allows online appointment scheduling for services during weekends and holidays, improving efficiency for both clients and service providers [2][3]. - The introduction of "flexible morning and evening services, uninterrupted midday services, and weekend special sessions" in Inner Mongolia has enabled same-day completion of urgent tasks [3]. Group 2: Technology and Resource Allocation - The "Tidal Window" system in Lanzhou dynamically adjusts staffing based on real-time demand, successfully handling over 20% of peak business during busy periods [4]. - The "Dong Su Smart Office" AI program in Inner Mongolia allows citizens to receive precise service guidance via QR code scanning, enhancing accessibility [5]. - In Anhui, the "One Network for All" service matrix has enabled 99.3% of application matters to be processed online, significantly reducing the need for in-person visits [5]. Group 3: Sustainable Service Mechanisms - Various regions are exploring mechanisms to ensure the sustainability of extended service hours, including flexible scheduling and performance incentives for staff [6]. - The establishment of a "flexible scheduling and compensatory leave" system in Ordos ensures a balance between work and rest for service personnel [6]. - Performance evaluations in cities like Huainan prioritize staff who excel in providing extended services, promoting a culture of dedication and efficiency [6]. Group 4: Conceptual Shift in Service Delivery - The shift from "people seeking services" to "services seeking people" addresses the challenges faced by citizens and businesses in accessing timely government services [7]. - The article emphasizes the need for integrated digital governance systems to enhance service efficiency and collaboration [7].