解决“请假难”，各地政务服务中心开展延时错时服务

Core Viewpoint - The article discusses the transformation of government services from fixed schedules to flexible, user-selected timings, enhancing accessibility and efficiency for citizens and businesses [1][4]. Group 1: Service Innovations - Various regions have implemented extended and staggered service hours, allowing citizens to access services like identity card replacement and business license printing at their convenience [1][2]. - The "Gankuaiban" platform in Gansu allows online appointment scheduling for services during weekends and holidays, improving efficiency for real estate transactions [3][4]. - Inner Mongolia's Ordos City offers a model of flexible service hours, including weekend openings, to accommodate urgent business needs, significantly improving user satisfaction [3][4]. Group 2: Technology and Resource Management - The "Tidal Window" system in Lanzhou dynamically adjusts staffing based on real-time demand, successfully handling 20% of peak service requests [5][6]. - The integration of AI tools, such as the "Dong Su Zhi Ban" program in Inner Mongolia, provides users with precise service guidance, enhancing accessibility [6]. - In Anhui, the "One Network for All" service matrix allows 99.3% of applications to be processed online, streamlining the service experience [6]. Group 3: Sustainable Service Mechanisms - Various regions are exploring mechanisms to ensure the sustainability of extended service hours, including flexible scheduling and performance incentives for staff [7][8]. - Ordos City has implemented a "flexible scheduling + compensatory time off" system to balance work and rest for service personnel [7]. - The establishment of performance evaluation systems that reward staff for working during holidays is being adopted to maintain high service standards [7][8]. Group 4: Conceptual Shift in Service Delivery - The shift from "people seeking services" to "services seeking people" addresses the challenges of traditional working hours, enhancing the overall service experience [8]. - The article emphasizes the need for digital governance systems to achieve seamless data integration and intelligent scheduling, further improving service efficiency [8].