2 1 Shi Ji Jing Ji Bao Dao·2025-12-12 09:29Core Viewpoint - Postal Savings Bank of China (PSBC) is focusing on digital transformation and the integration of artificial intelligence (AI) into its operations, aiming to enhance efficiency and customer service through the launch of its "AI2ALL" digital ecosystem [1][2]. Group 1: Digital Transformation and AI Integration - PSBC held a digital finance conference themed "Opening the Digital Postal Savings i∞ Era," where the bank's president emphasized the importance of technology as the primary productivity force in the banking industry [1]. - The "AI2ALL" digital ecosystem aims to elevate AI capabilities from single-point applications to an organic, symbiotic digital ecosystem, enhancing both internal efficiency and external customer engagement [1][2]. - The bank is implementing intelligent tools across all operational processes, including front, middle, and back offices, to achieve refined management and improved organizational efficiency [2]. Group 2: Marketing and Risk Management Innovations - In the front office, PSBC is utilizing intelligent profiling to enhance precision in marketing, shifting from broad marketing strategies to personalized services [2]. - In the middle office, the bank is developing intelligent credit review tools to balance business growth with risk management, transforming expert knowledge into model-driven decision-making [2]. - The back office is seeing improvements in employee capabilities through intelligent data analysis tools, making data analysis accessible to all staff [2]. Group 3: Organizational Changes and Strategic Focus - The bank has appointed Yang Xilin as the Financial Market Business Director, indicating a strategic shift to strengthen its financial market operations alongside its retail business [3][4]. - PSBC has identified "financial markets" as one of its five differentiated growth areas, aiming to enhance its capabilities and innovate within this sector [3]. - The chairman of PSBC has stated the intention to strengthen corporate finance and diversify intermediary business while promoting the professional development of subsidiaries [3].