3 6 Ke·2025-12-12 10:38Core Viewpoint - The express delivery industry is witnessing a new round of competition between major players, with SF Express and JD Logistics introducing "compensation for delays" services to enhance customer trust and service quality [1][11]. Group 1: Service Innovations - SF Express will launch a "compensation for delays" service in ten cities starting December 1, 2025, which will eventually cover the entire country, allowing customers to receive cash compensation for delivery delays caused by the company [1][2]. - JD Logistics has already implemented "guaranteed compensation for delays" and "no pickup, no pay" services in over 300 cities since 2023, focusing on high-demand products like express and fresh deliveries [1][11]. - Both companies are shifting from a volume-based strategy to a quality-based strategy, emphasizing service reliability and customer experience [1][11]. Group 2: Operational Models - SF Express relies on a vast and efficient logistics network with over 38,000 domestic outlets and 39,000 international outlets, ensuring comprehensive coverage and operational stability [4][6]. - JD Logistics focuses on a supply chain integration model, providing digital solutions that enhance efficiency and reduce costs, as demonstrated by their collaboration with Feihe during the Double 11 shopping festival [7][8]. - The operational differences highlight SF Express's strength in network coverage and JD Logistics's advantage in supply chain depth and efficiency [6][7]. Group 3: Industry Trends - The express delivery industry is moving away from price wars towards a service-oriented competition, driven by consumer demand for reliable and high-quality services [11][14]. - The introduction of compensation guarantees by both companies reflects a broader trend of quantifying service quality and establishing trust with consumers [11][13]. - This shift towards service reliability is expected to elevate industry standards and foster a more mature and healthy market environment [14].