河南机场集团2025年民航候机楼服务岗位职业技能竞赛举办

Core Viewpoint - The competition held at Zhengzhou Airport showcased the skills and dedication of civil aviation personnel in Henan, emphasizing the importance of service quality in the industry [1][4]. Group 1: Event Overview - The final of the 2025 Civil Aviation Terminal Service Skills Competition was successfully concluded on December 12, despite the initial snowfall [1]. - The event was recognized as a Category II competition by the Civil Aviation Union and the Personnel Education Department of the Civil Aviation Administration of China [1]. Group 2: Participation and Selection - Over 1,100 frontline employees from six units, including Henan Airport Business Travel Company and Zhengzhou Airport Passenger Service Department, participated in the competition after a four-month selection process [3]. - A total of 42 elite contestants advanced to the finals, demonstrating their skills in a competitive environment [3]. Group 3: Competition Format - The competition utilized a three-dimensional assessment model combining theoretical exams, etiquette displays, and immersive scenario performances [3]. - Real-life service scenarios were simulated, testing contestants on various aspects such as handling inquiries from first-time travelers and managing emergency situations [3]. Group 4: Impact and Outcomes - The event served as a bridge for industry communication, transforming service challenges into competition questions to evaluate employees' practical abilities [4]. - A strong atmosphere of learning and skill enhancement was fostered within the Henan Airport Group, promoting a culture of excellence [4]. - Seven teams and twelve individuals received honors, with six employees earning prestigious titles such as "National Civil Aviation Technical Expert" [4].