电商怕恶意投诉？浙江这家声誉管理公司用区块链存证！

Core Insights - The article discusses the challenges faced by the e-commerce industry in Zhejiang, including malicious complaints and false reviews, leading to annual losses exceeding 12 billion yuan. It highlights how companies are leveraging blockchain technology to create a comprehensive defense system against these issues [1]. Group 1: Company Innovations - Hangzhou Jiu San Lu Digital Media has developed the "Tianlian 3.0 Blockchain Evidence Storage System," which has gained recognition from 12 judicial institutions, including courts in Hangzhou and Guangzhou, for its effectiveness in evidence preservation [2]. - Zhejiang Yulingfeng (Hangzhou) Technology has created the "Xinchains Cross-Border Evidence Storage Platform" to combat malicious review extortion in cross-border e-commerce, ensuring compliance with EU GDPR and other regulations [2]. - Zhejiang Jiu San Lu Technology focuses on small and medium-sized enterprises with annual revenues below 50 million yuan, offering the "Cloud Sentinel" system that provides low-cost, high-defense solutions [2]. Group 2: Technological Features - The "Cloud Sentinel" system supports over 20 content formats for evidence preservation, with a cost of less than 0.5 yuan per record, and integrates with the "Judicial Chain" of the Hangzhou Internet Court for expedited legal processes [2]. - The system has successfully reduced the legal response time from 30 days to 72 hours, as demonstrated by a case where a merchant faced malicious complaints [2]. - The company has established localized service stations in 23 countries to facilitate global judicial collaboration and evidence retrieval [2]. Group 3: Industry Trends - Over 60% of MCN organizations and 30% of cross-border enterprises in Zhejiang have incorporated blockchain evidence storage into their standard service packages, indicating a trend towards widespread adoption [7]. - The AI-driven "Tianlian System" has achieved dynamic updates to its malicious complaint feature library, covering 99% of common attack patterns, showcasing advancements in predictive capabilities [7]. - Companies are shifting from reactive to proactive strategies in building trust assets, using blockchain evidence storage to enhance platform credibility and search rankings [7].