厦门机场出入境客流量首破400万人次大关 服务品质多维升级

Core Insights - Xiamen Airport has achieved a record annual passenger flow of over 4 million, marking a 12% year-on-year increase, driven by expanded international routes and enhanced service quality [1] Group 1: Route Expansion - Xiamen Airport has continuously expanded its international flight network, adding new routes to destinations such as East Timor, East Midlands in the UK, and Clark in the Philippines, while increasing flight frequencies to popular locations like Kuala Lumpur, Singapore, and Tokyo [1] - The airport currently operates 43 international passenger and cargo routes, reaching 24 countries and regions, with 27 passenger routes and approximately 520 weekly flights [1] - International transfer passenger volume has exceeded 1.4 million, reflecting a 16% year-on-year growth, indicating significant improvements in route coverage, flight density, and transfer efficiency [1] Group 2: Service Optimization - Xiamen Airport has enhanced the passenger experience by optimizing processes across four dimensions: process optimization, transportation integration, cultural enrichment, and service support [2] - The introduction of a seamless check-in and baggage handling process has reduced the time for outbound travelers from 2 minutes to 15 seconds, and peak wait times from 20 minutes to 3 minutes, significantly improving efficiency [2] - The integration of various transportation modes has reduced transfer times from 90 minutes to under 60 minutes, achieving over a 30% improvement in transfer efficiency [2] Group 3: Cultural and Service Enhancements - The airport has focused on creating a cultural atmosphere, hosting themed events in the international departure area and incorporating cultural elements into the passenger experience [3] - A one-stop comprehensive service center for international guests has been established, providing services such as currency exchange, travel consultation, and SIM card issuance, serving over 55,000 travelers [3] - Facilities such as a 24-hour free rest area and shower rooms have been continuously optimized to meet travelers' needs, ensuring comprehensive coverage from basic to quality demands [3] - Xiamen Airport aims to further enhance its route network and service quality, promoting a service philosophy of "Connecting the World, Cultural Exchange" to establish a higher-level international aviation hub [3]