Scan-and-go, extended hours help Costco enhance its warehouse experience

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Costco’s scan-and-go pilot is improving checkout speed by up to 20% at locations that have adopted the technology, executives said on a Q1 2026 earnings call last week. The addition of membership card scanners at warehouse entrances is working alongside scan-and-go to improve the shopper experience as well as store productivity, according to President and CEO ...