TTEC (US:TTEC) Globenewswire·2025-12-17 12:00Core Insights - TTEC Holdings Inc. has been recognized as a Leader and Star Performer in the 2025 Everest Group PEAK Matrix Assessment for Digital Transformation Services for Mid-market Enterprises, highlighting its strong position in the market [1][2] Company Overview - TTEC is a global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [7] - The company operates through TTEC Digital, which designs and implements omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which provides AI-enhanced customer engagement and support services [7] Recognition and Achievements - TTEC Digital's recognition in the PEAK Matrix reflects its commitment to leveraging advanced technologies such as AI, data analytics, and automation to enhance customer experiences for mid-market enterprises [4][5] - The distinction emphasizes TTEC Digital's ability to drive impactful business outcomes through AI-led customer experience transformation, supported by successful case studies [5] Strategic Focus - TTEC Digital continues to invest in AI-driven innovations that accelerate time-to-value and empower organizations to deliver exceptional customer experiences [6]