国内电商运营核心痛点剖析与破局之道

Market Overview - The domestic e-commerce market has entered a phase of stock competition, shifting from incremental expansion to stock market competition, leading to profit pressure and growth challenges for merchants [3][9] Major Challenges - Intense price wars and profit shrinkage due to homogenized competition, with discounts on some products as low as 40-50%, creating a cycle of "selling more but losing more" [7] - High marketing costs driven by rising platform traffic fees, live streaming costs, and promotional commissions, severely eroding profit margins [7] - Complex platform rules with frequent adjustments in operational guidelines and algorithms, resulting in high learning and adaptation costs for merchants [7] - Expensive public traffic that does not allow merchants to retain user assets, coupled with low consumer loyalty due to excessive choices [4][7] - Management difficulties arising from multi-platform operations, leading to inefficiencies and errors in order and inventory management [10] Core Solutions - Diversification of channels to mitigate risks by exploring emerging channels like content e-commerce and social e-commerce while maintaining a presence on mainstream platforms [7] - Data-driven lean operations to replace intuition-based decision-making, utilizing data analysis tools for precise product selection, pricing, and promotional strategies [7] - Building a public-private domain operational matrix to transition from merely purchasing public traffic to retaining customers in private domains through personalized engagement [4][7] - Embracing AI and content transformation to optimize product visibility in AI-driven search and recommendation systems [4][7] - Implementing an integrated ERP system to manage multi-platform operations efficiently, reducing manual processing time from days to hours [10] - Utilizing automated tools to lower after-sales costs by encouraging self-service options for customers [10] - Leveraging platform logistics solutions to reduce logistics costs and improve delivery efficiency, especially for orders to remote areas [10] Strategic Recommendations - Strengthening internal digital infrastructure by prioritizing the deployment of professional ERP systems to automate operations and eliminate data silos [10] - Utilizing external platform ecosystems to take advantage of logistics solutions, AI tools, and self-service products to address operational shortcomings [10] - Shifting growth paradigms from pursuing GMV (Gross Merchandise Volume) to focusing on user LTV (Lifetime Value) and building a strong private domain for brand protection [10]