潘家园街道打造全区首个基层“朝阳服务”新标杆 破解百姓和企业急难愁盼

Core Viewpoint - The Chaoyang District Panjiayuan Street has launched its first grassroots "Chaoyang Service" brand, focusing on equalization of services, integration of affairs, and unification of service scenarios to enhance public service efficiency and accessibility [1][11]. Group 1: Service Equalization - The street has utilized party building to address regional, temporal, and hierarchical barriers in service delivery, enabling equal access to services for more groups [2]. - A total of 41 high-frequency social security services can now be processed across districts, allowing residents to use only their ID cards for transactions, effectively removing geographical restrictions [2]. - A "24-hour self-service area" has been established to cater to the needs of working individuals and students, integrating 422 high-frequency services for round-the-clock access [2]. Group 2: Service Integration - The traditional counter service has been replaced with an open "immersive service space," allowing staff to collaborate closely with citizens, resulting in a 60% reduction in processing time compared to traditional methods [3]. - Six major service categories have been created, including policy consultation and social assistance, promoting data sharing across regions and departments [3]. - The introduction of a "reservation direct access code" allows citizens to book service times through public platforms, facilitating immediate and efficient service [3]. Group 3: Technology Empowerment - The street has established a comprehensive digital employment guidance center, "Whale House," to provide tailored services for job seekers by creating a regional human resources database [7]. - An AI matching system has been implemented to create "talent profiles" for job seekers, addressing the dual challenges of employment difficulties and labor shortages [7]. - New employment groups, such as delivery workers, are prioritized in service provision, with initiatives like a "job map" and skills training to ensure comprehensive support [7]. Group 4: Brand Development - The "Chaoyang Service" brand has shifted the focus of public services from merely being available to being user-friendly and enjoyable, leading to increased satisfaction among citizens [11]. - Future plans include the creation of "boundary-less communities" to further innovate services and enhance grassroots governance, ensuring that services are delivered where they are needed [11].