对话式AI，我们斩获“亚太领导者”！

Core Insights - Tencent Cloud has been recognized as a "Leader in the First Quadrant" by IDC, making it the only Chinese company in this category, surpassing many global competitors [1][17]. Group 1: Conversational AI Applications - Conversational AI is highlighted as a key application of generative AI, enhancing customer service externally and improving employee efficiency internally [4][19]. - The Asia-Pacific region presents significant challenges for the deployment of conversational AI due to its linguistic diversity, cultural variety, and complex regulations [4][19]. - Tencent Cloud's conversational AI products have demonstrated improved efficiency, such as a 5% increase in the resolution rate of customer service queries for DHL, reducing the need for human agents by 200 per day [4][19]. Group 2: Industry Collaborations - Tencent Cloud has partnered with Huazhu Group to create a "24-hour digital concierge" app, enhancing customer service across various hotel operations [9][22]. - An intelligent investment assistant developed in collaboration with a leading brokerage firm has processed nearly 2 million user inquiries, tripling user penetration rates [9][23]. - A specialized automotive agent created with FAW Toyota provides detailed maintenance guidance, significantly improving service interaction and problem resolution rates [9][24]. - Collaboration with Yili Group has led to a smart shopping assistant that increased click-through rates by 15.7% and order numbers by 26%, with a 39% rise in conversion rates for direct orders [9][27]. Group 3: Regional Expansion and Impact - Tencent Cloud's conversational AI applications have expanded across regions including Hong Kong, Macau, Singapore, and Indonesia, impacting various industries such as automotive manufacturing, cross-border logistics, pharmaceutical retail, and financial insurance [4][15][29].