数字化需求像云像雾又像风，折腾半天一场空

Core Viewpoint - Digital transformation in traditional enterprises is a challenging process, requiring a shift in mindset from leadership, coordination among departments, and managing limited budgets and timelines while facing skepticism from business units regarding system effectiveness [1] Group 1: Nature of Demand - Demand is often a vague expectation from business units, representing unarticulated pain points and compromises from various interests, which directly influences the success or failure of systems [2] - Demand is likened to clouds, as it appears clear but is actually unpredictable, leading to confusion in understanding what "efficiency" means for different stakeholders [2] - Demand is compared to fog, as it seems close yet is difficult to grasp, resulting in misinterpretations when translating requirements into technical specifications [3] - Demand resembles wind, as it is intangible and can shift direction unexpectedly, complicating the process of identifying core requirements amidst changing priorities [4] Group 2: Challenges in Demand Collection - Many times, information departments struggle to collect substantial demands from business units, as employees often lack a deep understanding of digital systems and their capabilities [5] - There is a suggestion that information departments should take a more proactive role in defining requirements, which necessitates a high level of understanding of business operations and the ability to translate vague requests into technical specifications [6] - Trust between information departments and business units is crucial, as it is often the most challenging barrier to overcome in the demand collection process [6] Group 3: Required Skills for Demand Collection - The ability to analyze and guide is essential, allowing information departments to extract real business pain points from vague expressions [8] - A deep understanding of business processes and the ability to translate technical language into business value is necessary for effective demand collection [9] - Strong communication skills are vital for acting as a translator between business units and technical teams, ensuring clarity in both directions [10] - Demand management and control capabilities are needed to prioritize and manage collected demands effectively, preventing scope creep [11] - Judgment and risk assessment skills are important for identifying the authenticity of demands and anticipating potential challenges [12] - Resilience and the ability to work under pressure are crucial in environments with frequent changes and unclear responsibilities [13] - Continuous learning and business acumen are necessary to keep pace with rapid technological changes and evolving business models [14] Group 4: Conclusion on Demand Collection - Collecting digital demands is a highly challenging task, requiring information department personnel to be more than just technical experts; they must also act as business translators, demand detectives, project coordinators, and change facilitators [15]