浙江省空港贵宾公司举办首届“禧悦杯”服务技能大赛

Core Insights - The Zhejiang Airport VIP Service Company successfully held the first "Xiyue Cup" service skills competition on December 18, aimed at enhancing the standardization of VIP services and promoting the "People's Aviation for the People" philosophy [1] Group 1: Competition Overview - The competition featured seven elite teams from service units and outsourced partners in Hangzhou, Ningbo, and Wenzhou, showcasing the skills and professionalism of modern civil aviation VIP service personnel [1] - The competition's purpose was to promote learning through competition, with a focus on improving service skills and addressing challenges in quantifying and applying service competition results [1] Group 2: Innovative Competition Structure - The competition included multiple core modules such as appearance, practical operations, emergency response, and language application, assessing participants' professional qualities in real-world scenarios [1] - The framework of the competition was announced a month in advance, with participant lists randomly generated a week prior, and specific details drawn on the day of the event, encouraging comprehensive preparation among participants [1] - Post-competition, units engaged in a thorough review process to identify gaps and enhance skills, creating a platform for skill exchange and experience sharing [1] Group 3: Strategic Development Initiatives - The Zhejiang Airport VIP Service Company is focused on high-quality development in civil aviation services, emphasizing standardization, productization, and branding [6] - Key initiatives include establishing a regular skill enhancement system, upgrading service brands, and transitioning service models to digital formats, including the development of an online membership service platform and the introduction of smart mobile service terminals [6] Group 4: Future Directions - The company plans to leverage insights and standards from the competition to enhance daily service practices, emphasizing heartfelt service and quality experiences for travelers [6] - There is a commitment to continuous innovation in service models to foster new growth drivers for the Zhejiang Airport Group's non-aviation business and contribute to the high-quality development of the civil aviation industry [6]