Core Viewpoint - Shanghai Telecom is facing criticism regarding its gigabit broadband service, with reports indicating that the actual internet speeds often do not meet the promised standards, as highlighted by internet celebrity Luo Yonghao and echoed by numerous users on social media [1] Group 1: Customer Complaints - Many users have reported experiencing subpar internet speeds, leading to a wave of complaints on social media platforms about the "shrinkage" of broadband speeds from various telecom operators, including Shanghai Telecom [1] - The customer service of Shanghai Telecom stated that they have not received any related feedback through their hotline, indicating a lack of awareness regarding the specific complaints raised by users [1]
上海电信回应被指千兆宽带网速缩水