防范和整治拒收人民币现金行为打出“组合拳” 收付新规发布→

Core Viewpoint - The People's Bank of China, in collaboration with the National Development and Reform Commission and the Financial Regulatory Administration, has established regulations to uphold the legal status of the Renminbi and prevent the refusal of cash payments [1]. Group 1: Regulations on Cash Payments - The regulations specify that cash payments must be supported in scenarios where face-to-face services are provided, and reasonable change must be available [3]. - In self-service models, such as unattended payment systems, businesses must clearly indicate payment methods and provide contact information for cash services [3]. - For fully online transactions, businesses are required to publicly disclose payment methods in advance, respecting the public's right to know and choose [3]. Group 2: Consumer Rights and Complaints - Consumers who encounter refusal of cash payments or discriminatory practices should retain evidence and report through various channels, including consumer protection hotlines [5]. - The People's Bank of China will work with relevant departments to address complaints and ensure compliance with cash payment regulations [5].