对拒收行为说“不”！三部门联合发布人民币现金收付新规

Core Viewpoint - The People's Bank of China, in collaboration with the National Development and Reform Commission and the Financial Regulatory Administration, has established regulations to uphold the legal status of the Renminbi and prevent the refusal of cash payments [1]. Group 1: Regulations on Cash Payments - The regulations specify that cash payments must be supported in face-to-face transactions and services, with reasonable cash change available [3]. - For self-service models and locations with unified management, operators must clearly indicate payment methods and cash acceptance policies [3]. - In fully online transactions, service providers must publicly disclose payment methods in advance, respecting the public's right to know and choose [3]. Group 2: Consumer Rights and Complaints - Consumers facing difficulties with cash payments should negotiate amicably with service providers and can seek legal recourse if cash is refused or discriminated against [5]. - Evidence of cash refusal or discriminatory practices should be retained, and complaints can be made through various channels, including consumer protection hotlines [5][6].