不得拒收现金！中国人民银行等三部门联合发布《人民币现金收付及服务规定》

Core Viewpoint - The People's Bank of China, in collaboration with the National Development and Reform Commission and the Financial Regulatory Bureau, has issued the "Regulations on Cash Payment and Services" to uphold the legal status of the Renminbi, prevent cash rejection behaviors, and meet the diverse payment service needs of the public. The regulations will take effect on February 1, 2026 [1]. Group 1 - The regulations consist of nineteen articles and apply to various entities, including government agencies, public service units, businesses, and the general public regarding cash transactions, as well as cash services provided by banking institutions. The core principle is that cash must not be refused, induced to be refused, or subjected to discriminatory measures, except in legally defined non-cash payment scenarios [1]. - Charging units and businesses must respect the public's right to choose legal payment methods. If all transactions are conducted online, they must publicly announce payment methods in advance and inform users during the service process [1]. - If cash payments are accepted, charging units and businesses must maintain reasonable change availability and ensure necessary conditions for cash transactions to proceed smoothly [1]. Group 2 - For self-service models, such as unattended machines, charging units must adequately meet the public's cash payment needs in special circumstances, such as mobile payment failures or equipment malfunctions [2]. - In locations like parks, factories, and schools that use unified management for payments, convenient cash recharge and card refund services must be provided [2]. - Banking institutions must handle cash deposit and withdrawal services for personal customers and ensure that cash self-service machines meet customer needs for cash transactions [2]. Group 3 - Banks should provide appointment or batch processing for customers exchanging large amounts of coins or small denomination notes, considering the needs of elderly, disabled, and foreign individuals in cash services [3]. - A cash service emergency response mechanism should be established to ensure cash supply and optimize service during unexpected situations [3]. - The regulations allow the public to protect their rights if they encounter cash rejection or discriminatory practices, enabling them to gather evidence and report to local branches of the People's Bank of China [3].