人民日报点名运营商“套路”：新老用户有别，合约捆绑成常态

Core Viewpoint - The article highlights the hidden traps in mobile service plans offered by telecom operators, emphasizing the disparity in treatment between new and existing customers, and the complexity of contract terms that often lead to consumer dissatisfaction [3][20][22] Group 1: Issues with Mobile Plans - Consumers are increasingly cautious about mobile plans due to hidden costs and complex terms, leading to a tedious selection process [1][3] - The article criticizes telecom operators for practices such as "easy upgrades but difficult downgrades," "differential treatment for new and old users," and "contract bundling" [3][20] - Operators often promote attractive features like extensive free calling minutes or large data allowances, but these benefits are typically limited to the first year, with subsequent costs potentially increasing significantly [4][6] Group 2: Consumer Experience - Existing customers are often treated as stable revenue sources, while new users are targeted with enticing offers, creating a perception that older customers can bear higher costs [6][13] - Many consumers report difficulties when attempting to downgrade their plans, facing obstacles such as unavailability of options online or being redirected to customer service without resolution [9][12] - The emergence of "fee reduction" services on e-commerce platforms indicates widespread frustration among consumers, who seek assistance in navigating the complexities of telecom offerings [12] Group 3: Industry Dynamics - The mobile communication market in China has shifted from a growth phase to a saturation phase, with net user growth stagnating, prompting operators to focus on increasing average monthly revenue per user [13][20] - Despite ongoing government policies promoting lower prices and better services, operators continue to rely on complex pricing strategies to maintain revenue, which may not be sustainable in the long term [20][22] - The article suggests that as consumer awareness of billing practices increases, there may be a trend towards switching operators, especially with new policies facilitating easier number portability [20][22]