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Core Viewpoint - The article discusses the pervasive use of AI in the food delivery industry, highlighting how AI is utilized to create appealing food images, manage customer service, and streamline the ordering process, ultimately leading to a decline in food quality and authenticity. Group 1: AI in Food Delivery - AI is now a fundamental infrastructure in food delivery platforms, transforming various aspects of the service [47] - The use of AI-generated images for food items misleads consumers, as many images do not represent the actual products [20][22] - AI can generate restaurant environments and food images that create a false perception of quality and popularity [15][28] Group 2: Customer Experience and AI - AI has replaced human customer service, leading to increased frustration among consumers due to miscommunication and inadequate responses [48][49] - AI attempts to summarize customer reviews but often fails to capture the nuances and specific feedback that human reviews provide [55][58] - The introduction of AI agents for ordering food simplifies the process but can lead to misunderstandings and unsatisfactory results [61][66] Group 3: Impact on Food Quality - The efficiency-driven nature of AI leads to a standardization of food preparation, compromising traditional cooking methods and quality [72][73] - The reliance on AI has resulted in a homogenization of food offerings, with many consumers turning to home-cooked meals for authenticity and trust [76][80] - The article suggests that the quest for efficiency in food delivery has diminished the overall dining experience, making meals less enjoyable [83]