Core Viewpoint - The Panjiayuan Street has implemented the "boundaryless" concept in public services and grassroots governance, focusing on equal access to services and innovative reforms in government service delivery [1][3]. Group 1: Boundaryless Concept Implementation - The "boundaryless" concept has been extended from public services to grassroots governance, creating a new landmark for public services along the Third Ring Road [1]. - The Panjiayuan Street has successfully established a "no-wall museum" through the China Panjiayuan Cultural Industry Alliance, promoting the integration and revitalization of cultural resources [1]. Group 2: Service Equalization and Accessibility - The government service center has achieved service equalization, integrated processes, and scenario-based services, focusing on "all people, all areas, all times, and all processes" [1]. - The street has addressed the challenges of social security services by enabling cross-district handling of 41 high-frequency social security tasks, allowing residents to process these services with just their ID cards [3]. Group 3: 24-Hour Self-Service and Business Support - A 24-hour self-service area has been established to cater to the needs of working individuals and students, integrating over 400 high-frequency services for "self-service" [3]. - The street has collaborated with local human resources and social security departments to streamline 385 high-frequency business-related services, reducing costs for enterprises [3]. Group 4: Innovative Service Models - The traditional counter service has been replaced with an open "immersive service space," allowing staff to work collaboratively with citizens [6]. - The introduction of 10 comprehensive digital service islands has reduced processing times by 60% compared to traditional methods [6]. Group 5: Technology-Driven Employment Services - A digital employment guidance center named "Whale House" has been launched to provide tailored services for job seekers, linking industry needs with employment supply [8]. - The integration of AI systems and big data has enabled the creation of detailed "talent profiles" for job seekers, addressing the dual challenges of employment and recruitment [8]. Group 6: Continuous Support for New Employment Groups - The street has included new employment groups, such as delivery workers, in its service framework, providing 24-hour access to essential services [10]. - Initiatives like the "job map" and skills training programs have been implemented to ensure comprehensive support for new employment groups [10]. Group 7: Future Directions - The Panjiayuan Street aims to further develop the "boundaryless" service concept, enhancing the "Chaoyang Service" brand to improve the ease and satisfaction of public service access [10].
将“无界”理念融入为民情怀,潘家园街道打造基层“朝阳服务”新标杆
Bei Jing Shang Bao·2025-12-22 07:04