购买家电，如何避免“消费陷阱”

Group 1 - The core issue in the home appliance sector is the increasing consumer complaints regarding product quality and after-sales service, with around 40% of complaints related to performance failures and safety hazards [1][2] - Consumers have reported various issues with newly purchased appliances, including malfunctioning dryers, televisions with display problems, and washing machines that frequently break down [1] - The rise in complaints highlights the need for improved regulation and oversight in the home appliance market to ensure product quality and consumer protection [1][4] Group 2 - Many consumers face challenges in obtaining satisfactory after-sales service, including unresponsive repair appointments, substandard repair quality, and inflated repair costs [2][3] - The complexity of the supply chain in home appliance transactions complicates the resolution of disputes, as responsibility is often unclear among manufacturers, retailers, e-commerce platforms, and service providers [3][4] - Experts suggest that enhancing product quality and implementing stricter regulations are essential for improving consumer satisfaction and trust in the home appliance industry [2][4] Group 3 - There is a call for clearer delineation of responsibilities among stakeholders, including e-commerce platforms, to ensure accountability for counterfeit or substandard products [4] - Recommendations include improving the credit evaluation system for different business entities and utilizing digital technology for dynamic regulation to foster a trustworthy consumer environment [4] - To address high consumer protection costs, suggestions include optimizing small claims procedures and enhancing collaboration among judicial and regulatory bodies to streamline dispute resolution [4]