江苏发布首批7个金融科技创新应用，南京占2席

Core Insights - Artificial intelligence (AI) is significantly transforming banking services, particularly in loan approval and customer service efficiency [1][2] Group 1: AI Innovations in Banking - Jiangsu Province is implementing AI-themed financial technology innovation regulatory tools, with seven innovative applications currently in testing [1] - Jiangsu Bank and Jiangsu Sushang Bank are leading with applications focused on credit review assistance and intelligent customer service, respectively [1] - The credit review application utilizes an "expert experience first, AI second" model to streamline the loan approval process, reducing the time from hours to seconds or minutes [2] Group 2: Efficiency and Capacity Improvements - The new credit review process can handle over 500 applications daily, with peak processing capacity expected to increase by over 40% [2] - The intelligent customer service application acts as a comprehensive assistant, providing real-time suggestions to customer service representatives and conducting post-service quality checks [2] - This customer service innovation is projected to assist around 200 bank employees directly and serve approximately 2 million customers indirectly each year [2] Group 3: Data Security Measures - Both banks acknowledge potential data leakage risks in their applications and emphasize adherence to principles of user authorization, minimal data usage, and comprehensive protection [2] - Data collection involves clear user consent through privacy policies and authorization forms, ensuring transparency in data usage [3] - Data storage and transmission are secured through techniques such as data anonymization, encryption, and strict access controls [3]