从创新到实施：生态系统的重要性

Core Insights - The central theme of Dreamforce 2024 is the emphasis on "everything about agents," with Salesforce focusing on Agentforce and its latest AI innovations to enhance enterprise automation [1][8] - The event highlights a shift towards interoperability, connecting data, platforms, and workflows rather than launching standalone features, aiming for seamless collaboration between Salesforce's expanding AI product suite and existing customer systems [3][10] Integration and Partnerships - Salesforce's recent investment in Genesys and the acquisition of Informatica, valued at approximately $8 billion, demonstrate its commitment to enhancing data management and integration capabilities, crucial for operating AI in complex enterprise environments [4][11] - The partnerships with companies like Zendesk provide organizations with a shared view of customer data across services and sales, expanding Salesforce's influence and emphasizing the importance of implementation and support for success [4][11] - The adoption of AI is increasingly dependent on partners that can connect customer experiences, data, and workflow execution, forming a network that makes enterprise AI a reality [4][11] Ecosystem Effect - The integration of technology fosters collaboration, and the ecosystem allows businesses to grow together, with successful technology providers viewing the ecosystem as a growth strategy rather than merely enhancing integration [5][12] - According to Omdia, a small group of partners drives a significant portion of global IT implementation revenue, with the top 30 companies generating approximately $535 billion, reflecting a shift in how value is created in enterprise technology [5][12] - The focus has shifted from launching new features to achieving measurable outcomes, highlighting the growing importance of partner readiness and integration maturity [5][12] AI Skills Gap - A key issue from the partner perspective is the AI skills gap, with some partners lagging behind and unable to deliver AI-driven solutions to clients [6][13] - OpenAI's new AgentKit exemplifies how the industry is addressing this gap by enabling developers and partners to connect tools and build agents that work effectively in enterprise environments [6][13] - Salesforce's leadership in AI now relies on the strength of its partners to translate innovation into trusted outcomes for customers [7][13]