华安保险电话服务中心获得2025金音奖“最佳服务创新奖”

Group 1 - The "Golden Sound Award" is recognized as the "Oscar" of the customer service industry, with this year's event attracting nearly 10,000 call centers to participate [3] - The evaluation process adhered to the 4PS international standard, encompassing 550 indicators, and for the first time, included AI maturity as a core evaluation criterion [3] - Huazhong Insurance's telephone service center won the "2025 China Best Service Innovation Award" for its integrated operation case driven by private domain sales and service [1][3] Group 2 - Since 2020, Huazhong Insurance's telephone service center has been innovating its service model, establishing a closed loop of private domain operations centered on "service-driven sales" [5] - The implemented model has been piloted in regions such as Jilin, Guangxi, Jiangxi, Shandong, and Henan, leading to continuous improvement in signed premium and customer retention on enterprise WeChat [5] - The award reflects Huazhong Insurance's solid achievements and industry influence in the digital and intelligent transformation of customer service [8] Group 3 - During the conference, the general manager of Huazhong Insurance's telephone service center participated in a roundtable forum discussing trends in customer service industry collaboration and future development [6] - The company shared insights on "human-machine collaboration" and "private domain operations," showcasing its ongoing exploration in the digitalization and intelligent transformation of customer service [6]