Hua Xia Shi Bao·2025-12-23 12:01Core Viewpoint - Haier Smart Home has been recognized as a leader in the home appliance industry by winning 15 awards at the 12th National After-Sales Service Conference, making it the company with the most awards in the sector [1] Group 1: Innovations in After-Sales Service - Haier Smart Home is the first company to introduce a "no handling" service to address the delivery challenges of large appliances [3] - The company has continuously innovated to enhance user satisfaction in after-sales service, implementing standards such as "Five Ones" and "Four No's for On-Site Service" [3] - In the era of the Internet of Things, Haier has digitized its mature offline service system, improving service professionalism, efficiency, and transparency [3] Group 2: Digital Service Platform - Haier Smart Home has established the industry's first digital service platform, addressing issues of random charges, low efficiency, and lack of professionalism in appliance services [5] - Users can assess costs and book services through the Haier app, ensuring transparent pricing for labor and parts [5] - The platform allows for quick service requests and remote troubleshooting via video, enhancing service efficiency [5] Group 3: Comprehensive Lifecycle Service - Haier Smart Home is the first appliance company to offer full lifecycle services, extending beyond delivery and installation to provide a seamless experience throughout the product's life [6] - Users receive professional purchasing advice, real-time logistics updates, and integrated services for recycling old appliances and transferring rights to new ones [6] - The platform facilitates real-time interaction with service personnel, ensuring transparency and visibility throughout the service process [6] Group 4: Global Service Standards - Haier Smart Home is the first company to promote systematic service standards globally, covering over 200 countries and regions [8] - The company employs over 120,000 service personnel, serving more than 1 billion users worldwide [8] - In various regions, Haier has implemented digital tools and local service networks to enhance service efficiency and customer satisfaction [8]