报告解读④｜当3亿老人开始享老 居家养老服务师转型“进行时”

Core Viewpoint - The aging population in China is rapidly increasing, with projections indicating that by 2024, there will be 310 million individuals aged 60 and above, representing 22% of the total population. This demographic shift is driving a transition in elderly care from basic survival needs to quality-oriented services, necessitating a transformation in the traditional elderly care service model [2]. Group 1: Professionalization of Elderly Care Services - The transition towards professionalization in elderly care services is characterized by a shift from traditional caregiving roles to a more comprehensive skill set that includes needs assessment, service planning, and implementation [2][3]. - Elderly care service providers are required to possess interdisciplinary knowledge, including geriatric medicine and psychology, to effectively manage the entire service chain from needs assessment to quality control [3]. - The example of Ping An Group's home care service, which received a five-star rating from the China Quality Certification Center, highlights the importance of professional qualifications among service personnel, who often have extensive clinical experience [3]. Group 2: Smart Technology Integration - The integration of smart technology is essential for enhancing service efficiency in elderly care, allowing service providers to utilize digital tools for better service delivery [4]. - Smart tools enable caregivers to conduct comprehensive assessments by collecting data on elderly individuals' health and lifestyle, thus facilitating proactive care rather than reactive responses [5]. Group 3: Individualized Care Solutions - The demand for personalized care solutions is increasing, driven by the diverse needs of the elderly population, including those with disabilities and those seeking emotional support [5]. - Future elderly care models are expected to evolve from standardized services to customized care plans that adapt to individual health conditions and preferences, ensuring a more tailored approach to elderly care [5]. Group 4: Supportive Framework for Transformation - The transformation of elderly care services requires a collaborative effort involving standardization, qualification recognition, and talent development to ensure stability and effectiveness [6]. - A robust standard system is crucial for defining the boundaries and guidelines for professional development in elderly care, with various national and industry standards being established to enhance service quality [6][7]. - The recognition of "elderly care service providers" as a new profession by the Ministry of Human Resources and Social Security marks a significant step towards professionalizing the industry, with a structured qualification system being developed [7]. - Continuous improvement in talent training, including the establishment of relevant educational programs and practical training, is vital for equipping service providers with the necessary skills [7][8]. - Leading companies like Ping An are setting industry benchmarks through comprehensive service management systems that ensure quality and accountability in elderly care services [8].