网传“热力公司人员戴警徽记录仪入户测温”，公司回应：为服务记录仪

Core Viewpoint - The company clarifies misinformation regarding the use of recording devices by its personnel during home visits, emphasizing that these devices are for service documentation and not for law enforcement purposes [1][2] Group 1: Equipment and Usage - The device reported as a "police badge recording device" is actually a service recording device purchased through legitimate channels, intended to objectively document the home service process to protect the rights of both parties and standardize service procedures [1] - The company has established management regulations for the use of these devices, ensuring that all recorded data is stored securely and in compliance with regulations [1] Group 2: Heating Situation for Users - The affected user's building is an old residential area with a heating design that utilizes wall-mounted heating. Measurements indicate that the water inlet and outlet temperatures meet standards, with an average room temperature above 25°C recorded during random checks [1] - The user had previously converted to a floor heating system and had multiple complaints about heating effectiveness, despite the company and community staff conducting several inspections that confirmed the temperature exceeded 20°C [1] Group 3: Follow-up Service Measures - The company will continue to proactively contact the user to provide technical advice on adapting the floor heating system and assist in troubleshooting heating issues [2] - The company plans to enhance its "Visit Residents, Ask About Heating" initiative to improve guidance for users with modified heating systems, aiming for precise and efficient heating guarantees [2]