“啄木鸟消费投诉”【2025年度消费避坑图鉴】发布 九大消费陷阱全景透视

Core Insights - The China Consumer Association reported over 530,000 consumer complaints in the third quarter, marking a year-on-year increase of 7.9% [1] - The highest proportion of complaints was related to after-sales service, accounting for 29.4% of total complaints [1] - There was an increase in complaints regarding false advertising, safety, and contract issues [1] Complaint Categories - The top five categories of complaints included life and social services, internet services, education and training, cultural and entertainment services, and sales services [1] - The data from the Zhuomuqin consumer complaint platform aligns closely with the trends reported by the China Consumer Association [1] Future Focus - Zhuomuqin's "2025 Consumer Pitfall Guide" will focus on core consumer rights issues such as after-sales service, contracts, and quality, revealing nine major consumer complaint scenarios for the year [1] - The platform plans to delve deeper into specific sectors such as automotive, insurance, and online shopping to help consumers identify pitfalls and effectively protect their rights [1]