如何蹚出“数字赋能”乡村治理“新路子”？来看让群众少跑路的生动实践

Core Viewpoint - The article discusses the implementation of a credit supervision platform for prepaid consumption in Chengdu's Pidu District, aimed at enhancing rural governance and consumer protection through digital means [1][3]. Group 1: Governance and Consumer Protection - The "Fengqiao Experience" is emphasized in the 14th Five-Year Plan, focusing on improving rural governance and community management through online and offline collaboration [1]. - A credit supervision platform has been established to manage prepaid consumer funds, ensuring that money is not directly transferred to merchants but held in a regulated account [3]. - The platform targets high-risk industries such as fitness, beauty, and education, locking 20% to 35% of prepaid funds based on the merchant's risk level to prevent fraud [3]. Group 2: Data-Driven Decision Making - The Pidu District's governance has shifted from experience-based decision-making to data-driven approaches, utilizing data from various departments to identify and address conflict hotspots [8][10]. - The integration of data from courts, public security, and other departments allows for timely intervention in disputes, enhancing the efficiency of conflict resolution [8][10]. Group 3: Conflict Resolution Mechanisms - The district has developed online appointment systems for mediation, AI consultations, and digital platforms to facilitate conflict resolution at the community level [17][22]. - A case study illustrates how a local resident resolved a neighborhood dispute through the online mediation platform, demonstrating the effectiveness of the system in reducing the need for physical travel [17][25]. - The establishment of over 400 merchants on the platform and more than 100,000 transactions has led to a significant decrease in consumer complaints, promoting a better business environment [7].