西北地区“民航服务提振消费年”主题活动成效显著

Core Viewpoint - The Civil Aviation Northwest Administration is implementing the "Civil Aviation Service Consumption Promotion Year" initiative in 2025, aiming to enhance aviation services and stimulate consumer demand through high-quality service supply and systematic management improvements [1]. Group 1: Service Improvement Initiatives - The Northwest Administration has established a three-tier responsibility system to enhance service quality, involving coordination at the management level, supervision at the regulatory level, and implementation at the unit level [1]. - The "First Flight Service" initiative is being upgraded to improve customer experience and support the overall theme of enhancing civil aviation services [1]. Group 2: Network and Connectivity Enhancements - The "Dry and Branch Connectivity, Full Network Link" initiative has made significant progress, with Gansu's trial for an integrated aviation transport network receiving official approval, promoting collaboration between airports and airlines [2]. - Flight routes have been optimized, increasing connectivity from the Northwest to major cities like Beijing, Shanghai, and Guangzhou, while maintaining a leading position in access to Central Asia [2]. Group 3: Passenger Experience and Technology Integration - The flight punctuality rate in the region for January to November 2025 is reported at 92.18%, with airport release rates at 92.49%, showing improvements of 3.89 and 2.57 percentage points year-on-year [2]. - The promotion of "Smart Civil Aviation" services includes self-service check-in, security, and boarding processes, with facial recognition and streamlined passageways reducing average inspection times for passengers [2]. Group 4: Tourism and Consumer Demand - Joint promotional events with local tourism departments have led to the emergence of new aviation tourism products, such as "airline + tourism" packages and various themed travel options, effectively boosting aviation consumption [3]. - A comprehensive service quality management system has been established, integrating service operations and marketing, while technology innovations like smart terminals and inquiry robots enhance service efficiency [3]. - The next phase will focus on solidifying the experiences gained from the 2025 initiative, enriching aviation service products, and fostering deeper integration with related industries to stimulate consumer willingness for air travel [3].