LUFAX(US:LU) Sou Hu Cai Jing·2025-12-25 03:31Core Insights - The "Yunfan" remote financing service platform developed by Lufax Holdings has been recognized as a "Pioneer Case of New Digital Intelligence and New Scenarios" at the 2025 "China Inclusive Finance Action" conference [1] - The platform utilizes L4-level AI remote consulting capabilities to address inefficiencies in traditional remote financing services, enhancing customer engagement and reducing marketing costs [3] Group 1: Platform Features - "Yunfan" integrates multi-dimensional data to create a three-dimensional profile of each customer, including consumption habits and emotional tendencies [3] - The platform employs predictive models trained on historical transaction data to accurately forecast customer needs, enabling intelligent scheduling and proactive customer engagement [3] - Natural language processing advancements allow the AI to interpret customer emotions and semantic nuances in real-time, providing a service level comparable to human agents [4] Group 2: Operational Impact - Since its launch in August, "Yunfan" has facilitated over 140 million yuan in remote financing while reducing operational costs by 30% [5] - The platform's human-machine collaboration has led to a 158% increase in productivity, aligning with the philosophy that AI enhances human capabilities rather than replacing them [4] Group 3: Strategic Initiatives - Lufax Holdings is actively exploring the application of large models in various financial scenarios as part of its "AI in ALL" strategy, aiming to drive digital and intelligent transformation in the financial sector [6] - The company has developed a unique "large model + knowledge base" integration system, which has been applied across the entire financing service process [6] - The innovations in financing services and intelligent customer support provide a replicable and scalable model for the broader financial industry [7]