南财快评｜让快递配送从“速度至上”转向“价值至上”

Core Viewpoint - The rapid growth of online retail and express delivery in China necessitates a reevaluation of the industry's focus on speed, advocating for a more balanced approach that considers the well-being of delivery personnel and consumer needs [2][3][4]. Group 1: Industry Growth and Challenges - In the first eleven months, China's online retail sales increased by 9.1%, while online service consumption grew by 21.7% [2]. - The express delivery business volume is projected to exceed 180 billion packages annually by November 30, 2025, indicating significant industry expansion [2]. - The increase in delivery volume presents challenges for couriers, particularly regarding income and workload, which require urgent attention [2][3]. Group 2: Need for Systemic Change - Current delivery systems do not offer options for slower delivery, treating all packages as urgent, which adds pressure on couriers [3]. - A shift from a one-size-fits-all speed evaluation system is necessary to balance corporate, individual, and consumer interests [3][4]. - The industry should consider implementing differentiated service levels, allowing consumers to choose delivery speed based on urgency [3]. Group 3: Recommendations for Improvement - Regulatory bodies and industry associations should guide the establishment of a more reasonable compensation mechanism, moving from speed-based assessments to comprehensive service quality evaluations [4]. - Metrics such as customer satisfaction, delivery safety rates, and employee tenure should be integrated into the compensation structure for couriers [4]. - A mature service industry should accommodate reasonable errors and labor costs, ensuring that couriers can work at a sustainable pace without financial penalties [4][5]. Group 4: Vision for the Future - Elevating the status of delivery personnel to a respected profession is essential for the industry's transition to high-quality development [5].