调查显示：超八成消费者选择网约车自营平台

Core Insights - The overall consumer satisfaction with ride-hailing services is high, with 86.63% of respondents expressing they are very satisfied or somewhat satisfied [1] - Safety has emerged as the primary concern for consumers when choosing ride-hailing services, surpassing convenience and price [3] Group 1: Consumer Satisfaction - 86.63% of respondents reported being very satisfied or somewhat satisfied with ride-hailing services [1] - 80.66% of respondents prefer self-operated platforms (e.g., Didi Chuxing, Shouqi) over aggregator platforms (e.g., Gaode, Meituan) [1] Group 2: Safety Concerns - Over 60% of respondents prioritize safety as the main factor in choosing ride-hailing services, indicating a shift from efficiency-first to a balance of safety and efficiency [3] - Frequent safety incidents and improved regulations have heightened consumer sensitivity towards travel safety [3] Group 3: Consumer Worries - The top concerns among consumers include "drivers taking longer routes" at 46.90% and "poor driver service attitude" at 43.51% [4] - Common operational issues faced by consumers include "unreasonable charges" at 38.35% and "inaccurate system positioning" at 33.25% [4] Group 4: Improvement Suggestions - 55.75% of respondents suggest enhancing service quality, while 43.63% recommend improving regulatory frameworks [5] - Recommendations include strengthening regular governance, optimizing platform algorithm accuracy, enhancing driver professionalism, and increasing consumer awareness of rights [5]