PSBC(SH:601658) Jin Rong Shi Bao·2025-12-25 08:54Core Viewpoint - The article highlights a customer service initiative by Postal Savings Bank, showcasing their commitment to serving the community through a unique and labor-intensive process of counting coins for a customer, which reflects the bank's dedication to "financial for the people" philosophy [9]. Group 1: Customer Service Initiative - A customer, Ms. Li, approached Postal Savings Bank with a large amount of one-yuan coins accumulated from her small business, expressing concern about whether the bank would assist her in exchanging them [1]. - The bank staff, instead of declining the request, willingly accepted the challenge and began a week-long manual counting process without the aid of machines [2][3]. - Six staff members worked diligently, resulting in the counting of 170,000 coins, which amounted to 17,000 yuan, demonstrating exceptional customer service and commitment [7]. Group 2: Community Engagement - The positive experience led Ms. Li to express her gratitude by presenting the bank with a banner, emphasizing the trust and warmth she felt from the service provided [7]. - The article emphasizes that true service often lies in the "hard work" and dedication of employees, reinforcing the idea that sincerity is the path to effective customer service [9].