贾国龙认错了，西贝还能翻盘吗？

Core Insights - The article discusses the downfall of a prominent figure in the restaurant industry, highlighting the impact of arrogance and public backlash on business performance [1] - The company, 西贝 (Xibei), has faced significant challenges, including a drastic drop in daily revenue and negative public perception due to mismanagement and failure to listen to customer feedback [1] Company Performance - Daily revenue has reportedly dropped by millions, indicating a severe financial impact from recent controversies [1] - The company had invested 5 billion in its fast-food dream over eight years, which has now seemingly collapsed [1] Management Response - The leader, 贾国龙 (Jia Guolong), has publicly acknowledged mistakes, stating that he should not have engaged in confrontations and should have prioritized customer feedback [1] - Future strategies include reducing customer prices by 20% and hiring more staff to enhance customer experience, indicating a shift in management approach [1] Operational Changes - The company admits to using a central kitchen for food preparation but insists that it does not equate to using pre-prepared meals, which may confuse customers [1] - Despite acknowledging rising labor costs by 5%, customer traffic has not yet rebounded, raising questions about the effectiveness of the new strategies [1] Future Outlook - The leader expressed a willingness to return to simpler business practices, suggesting a potential pivot back to traditional cooking methods [1] - There is skepticism about whether these changes are genuine or merely a temporary measure to appease public sentiment [1]