贾国龙首次回应西贝预制菜风波 已降价的菜品不会再涨价

Core Insights - The founder of Xibei, Jia Guolong, has publicly acknowledged mistakes made during a recent controversy, emphasizing the need for better communication with customers and staff [1][2] - Xibei has implemented several measures in response to customer feedback, including adjustments to their central kitchen operations and menu items [1] - The company has reduced prices on over 30 menu items by nearly 20%, lowering the average customer spending from 92 yuan to 75 yuan, while committing to maintaining quality and not becoming a low-cost brand [2] Group 1 - Jia Guolong expressed regret for not listening to customer feedback and stated that the company will prioritize customer opinions moving forward [1] - Xibei has made operational changes, such as modifying the central kitchen to allow stores to handle more food preparation, while acknowledging the challenges of completely eliminating central kitchen reliance [1] - The company has introduced a "sunshine kitchen" initiative and increased salaries for frontline staff by an average of 500 yuan [2] Group 2 - The price reduction is described as a long-term strategy, with assurances that previously reduced items will not see price increases [2] - Xibei aims to enhance customer experience by developing new dishes and providing better additional services [2] - Jia Guolong noted that labor costs have risen during the controversy, but the company plans to continue increasing wages and benefits for employees [2]