对话携程王韦：入境游红利 推动文旅市场三重“变革”

Core Insights - The implementation of visa facilitation policies in 2025 has significantly boosted China's inbound tourism market, with a 27.2% year-on-year increase in foreign visitors, totaling 40.6 million [1] - The growth in visa-free transit has led to a 60.8% increase in travelers benefiting from the 240-hour visa exemption, with major cities like Shanghai, Beijing, and Guangzhou seeing over 55% of inbound travelers enjoying this convenience [1] - The combination of optimized departure tax refund policies and "buy and refund immediately" services has created a stimulating effect on consumption, with a 285% increase in the number of foreign travelers processing tax refunds [1] Inbound Tourism Growth - In the first three quarters of 2025, the number of foreign visitors entering China visa-free reached 20.89 million, marking a growth of over 50% [1] - The surge in inbound tourism has led to a 300% increase in bookings for related projects, indicating a strong consumer demand [1] Structural Changes in the Industry - Three structural "watersheds" have emerged in the tourism market: changes in source markets, the evolving role of platforms, and the integration of AI in demand creation [6][7] - The source of inbound tourism has shifted from primarily Asian markets to a significant increase in visitors from Europe and America, indicating a broader global appeal [7] - Platforms are transitioning from mere sales channels to industry coordinators, enhancing operational efficiency through technology and connectivity [7] Service and Experience Enhancement - The dual flow of outbound and inbound tourism is fostering a mutual enhancement of service capabilities and quality standards, improving user experiences for both Chinese tourists abroad and foreign visitors in China [5] - The industry is now required to provide immersive experiences rather than just selling tickets and accommodations, reflecting a shift in consumer expectations [4] Addressing Industry Bottlenecks - Despite the explosive growth in visitor numbers, the tourism industry faces challenges in upgrading its service capabilities, particularly among small hotels and local businesses that lack the tools to serve international tourists [8] - Efforts are being made to empower these businesses through AI-driven solutions and partnerships with airports to enhance the overall travel experience [8] Cultural and Product Innovation - The transformation of intangible cultural heritage and local culture into marketable experiences is crucial, with innovative product offerings like immersive dining experiences attracting global tourists [10] - A tourism innovation fund has been established to reward successful cultural transformation cases, promoting the development of engaging and shareable cultural products [10] Global Service Integration - The trend of "Chinese tourism services going global" reflects the natural overflow of capabilities, with Chinese platforms becoming key players in establishing new global service standards [11] - This evolution allows Chinese tourists to receive seamless services in their native language worldwide, while also contributing to the global tourism industry's upgrade [11]