女子穿LV鞋10分钟致脚伤需手术，官网回应可穿袜子磨合

Core Viewpoint - A woman in Shanghai suffered severe foot injuries after wearing a pair of LV shoes for only 10 minutes, leading to a need for surgical treatment, and her request for a refund was denied by the store [1]. Group 1: Incident Details - The woman, identified as Xu, purchased the LOUS open-back sneakers for 9,250 yuan on September 20, 2023, and experienced severe skin damage after a short wear [1]. - After the injury did not heal, she sought medical treatment on October 22, where she was advised to undergo surgery for scar treatment [1]. - Xu's attempts to return the shoes and seek compensation were met with the store's offer to exchange the shoes only [1]. Group 2: Customer Service Response - The LV store did not respond to multiple inquiries from reporters regarding the incident [2]. - An LV online representative stated that online and offline orders are separate, and returns or exchanges are not supported for used products [2]. - The representative acknowledged that the shoes are made of high-quality leather and suggested wearing socks initially to avoid discomfort, but noted that this advice was not communicated at the time of purchase [2]. Group 3: Product Presentation - Notably, images of the shoes on the LV official mini-program do not show models wearing socks, which may contribute to customer misunderstanding regarding the need for sock usage [3].