硬核实力加冕！中国重汽“亲人服务”揽获两项行业重磅荣誉

Core Insights - The 2025 Commercial Vehicle New Drive Conference recognized China National Heavy Duty Truck Group (CNHTC) for its outstanding service, awarding it the titles of "Annual Warm-hearted Service Enterprise" and "Customer Service Gold Reputation Enterprise" [1][10] Group 1: Service Satisfaction Survey - The service satisfaction survey aims to evaluate corporate service levels through user surveys and site visits, promoting industry-wide service upgrades [3][12] - CNHTC's recognition reflects both industry validation of its service system and genuine user appreciation for its "Family Service" approach [3][12] Group 2: Service Brand Development - CNHTC pioneered service branding in the commercial vehicle sector, launching the "Family Service" brand in 1999 to address the industry's focus on production over service [4][12] - Over 20 years, "Family Service" has evolved from basic maintenance to comprehensive lifecycle value services, adapting to market shifts from growth to retention [4][12] Group 3: Service Network and Efficiency - CNHTC has established a comprehensive service network with 1,269 heavy truck service points and 939 light truck service points, achieving a 50-kilometer service radius coverage [4][13] - The company has implemented a tri-channel reporting system via a smart app, WeChat mini-program, and a hotline, ensuring rapid response times of 5 minutes for order acceptance and 15 minutes for dispatch [4][13] Group 4: Quality Control and Innovations - A transparent supervision system allows users to track repair progress and provide feedback, directly influencing service station evaluations [5][14] - The launch of the "Xiao Zhong 1.0" intelligent service system integrates big data, IoT, and AI, enabling proactive fault prediction and personalized service recommendations [5][14] Group 5: Industry Positioning - As the commercial vehicle industry transitions to high-quality development, service has become a core competitive advantage [8][17] - CNHTC's dual recognition underscores its commitment to service excellence, reinforcing its leading sales position in the industry [8][17]