AGRICULTURAL BANK OF CHINA(SH:601288) Qi Lu Wan Bao·2025-12-27 13:34Core Insights - Agricultural Bank of China (ABC) exemplifies its "customer first" philosophy through a recent incident involving a foreign client who mistakenly entered a branch due to navigation errors, showcasing the bank's commitment to customer service [1][2] Group 1: Customer Service Excellence - The incident occurred in mid-November when a foreign client, dressed inadequately for the cold weather, entered the Weihai Xiangshan Road branch in distress, repeatedly checking their navigation [1] - The branch manager, Yang Kai, proactively approached the client, communicated in English, and learned that the client intended to visit the Wendeng branch for foreign exchange services [1] - Yang provided warm water to the client and decided to personally drive them to their intended destination, demonstrating a high level of customer care and service [1] Group 2: Service Philosophy and Implementation - This service incident illustrates a shift from standard guidance to customized, heartfelt assistance, setting a benchmark for enhancing cross-border financial service quality [2] - The bank aims to continuously deepen its "customer first, always consistent" service philosophy, combining professionalism with warmth to support and resolve customer issues [2]