爱奇艺会员充了25年退费难 官方回应：已启动原支付渠道退款流程

Core Viewpoint - The incident involving a customer who charged an iQIYI membership for 25 years and faced difficulties in obtaining a refund has gained significant media attention, prompting a response from iQIYI regarding their commitment to user experience and fund security [1][2]. Group 1 - iQIYI has acknowledged the refund request from the customer, Mr. Huang, and has initiated a verification process to ensure the refund is processed through the original payment channel [1][2]. - The company emphasizes that user experience and fund security are their top priorities, and they will maintain active communication with the customer to resolve the issue while ensuring the safety of funds [2]. Group 2 - Mr. Huang, a consumer from Xuchang, Henan, discovered that his membership was charged from 2017 to 2043, which he found unreasonable, stating that it is unlikely for anyone to pay for a membership for over 20 years [1][2].