Core Viewpoint - A user named Mr. Huang has encountered difficulties in refunding his iQIYI membership, which he mistakenly purchased for 25 years, highlighting potential issues with long-term subscription models and customer service responses [1][2][4]. Group 1: User Experience - Mr. Huang initially subscribed to iQIYI in 2017 and continued to recharge his membership, ultimately extending it to 2043, which he found excessive [2][4]. - He expressed disbelief at the length of the subscription, questioning the necessity of a 25-year membership, especially when considering life changes over such a long period [4][7]. Group 2: Customer Service Challenges - Upon attempting to request a refund, Mr. Huang was informed by customer service that only unconsumed orders could be refunded, but faced complications due to the original payment method being inactive [7][8]. - The customer service representative stated that the refund could only be processed back to the original account, which is no longer accessible to Mr. Huang, leading to frustration and a perception of inadequate support [7][9]. Group 3: Public Reaction - The incident has sparked a variety of reactions on social media, with users commenting humorously on the situation and expressing sympathy for Mr. Huang's predicament [9]. - Some users noted the absurdity of a 25-year subscription, comparing it to other long-term commitments like mortgages, and suggesting that such a long-term membership may not be practical [9].
冲上热搜!男子爱奇艺会员充了25年遇退费难:“会员25年,我都50多岁了,有必要吗?”