iQIYI(US:IQ) Xin Lang Cai Jing·2025-12-28 07:01Group 1 - The core issue revolves around a user, Mr. Huang from Xuchang, Henan, who has encountered difficulties in obtaining a refund for an unusually long subscription period of 25 years for iQIYI membership, which he believes is excessive [1] - Mr. Huang initially subscribed for multiple years due to promotional offers in 2017 and 2018, but only recently began using the service, leading to the discovery of the extended subscription duration [1] - iQIYI's customer service indicated that refunds for unconsumed orders are possible, but complications arose due to Mr. Huang's original payment account being inactive and registered to another user, limiting refund options [1] Group 2 - iQIYI has acknowledged Mr. Huang's refund request and has initiated a verification process for the refund through the original payment channel, emphasizing the importance of user experience and fund security [2] - The company stated that they will ensure the refund is processed only after confirming that the original and current accounts belong to the same individual, demonstrating a commitment to safeguarding user funds [2] - iQIYI expressed gratitude for public attention on the matter and committed to maintaining active communication with Mr. Huang to resolve the issue appropriately [2]