男子充25年会员退费难,吐槽“房贷才30年”,爱奇艺回应

Group 1 - The core issue revolves around a user, Mr. Huang, who has encountered difficulties in obtaining a refund for an iQIYI membership that he mistakenly purchased for 25 years, extending to 2043 [1][3] - iQIYI's official response indicates that they are aware of Mr. Huang's refund request and have initiated a refund process through the original payment channel, contingent on verifying that the refund account matches the original account [1][3] - Mr. Huang's situation highlights a potential flaw in the subscription model, as he did not intend to commit to such a long-term membership, raising questions about consumer protection and transparency in subscription services [3][5] Group 2 - Mr. Huang's initial purchases were made during promotional periods in 2017 and 2018, leading to an unintended long-term commitment that he later found impractical [3][5] - The customer service response indicated that refunds could only be processed back to the original payment method, which is no longer accessible to Mr. Huang, complicating the refund process [5] - Mr. Huang expressed frustration with the customer service experience, feeling that the responses were evasive and did not adequately address his concerns [5]

男子充25年会员退费难,吐槽“房贷才30年”,爱奇艺回应 - Reportify