25年会员退费难，平台不能让“优惠便利”变“维权难题”

Group 1 - The core issue revolves around a refund dispute for a 25-year membership with iQIYI, highlighting challenges in prepaid consumption models [2] - The case illustrates a broader problem in the industry where long-term subscriptions can lead to complications in refund processes due to changes in payment accounts [2] - iQIYI's customer service response, which stated that refunds could only be processed back to the original payment method, reflects a lack of consideration for long-term user rights and needs [2] Group 2 - The incident has prompted iQIYI to initiate a refund process after acknowledging the user's complaint, indicating a reactive approach to customer service [2] - The situation underscores a trend in the industry where companies prioritize acquiring new users over providing adequate post-sale support, potentially eroding customer trust [2] - The event serves as a reminder for the industry to enhance refund mechanisms and address user rights in the context of long-term subscriptions, ensuring a more reliable consumer experience [2]