爱奇艺回应充25年会员退费难

Group 1 - The core issue revolves around a user, Mr. Huang, who accidentally recharged his iQIYI membership for 25 years, leading to difficulties in obtaining a refund [1] - iQIYI has acknowledged the refund request and is actively investigating the situation, stating that they will initiate the refund process through the original payment channel [1] - The company emphasizes its commitment to user experience and financial security, ensuring that they will communicate with the user to resolve the issue while safeguarding funds [1]